Welcome to SEEAR LIGHTS.
We offer a fair and personable service. Our terms can be found on this page however we are always approachable if you need advice or assistance, whether at order stage or after a sale. Please don't hesitate to make contact.
Payment appreciated within 3-days of agreement to buy.
Orders are sent via Royal Mail on a 'signed for' service. Having used various carriers over the years, we find this service to be the most reliable. In the very rare event that an item does not reach its destination, please let me know since most of the time a tracking code can pin point it's location.
If you need your item in a hurry, please contact me before ordering since priority postage services (at an extra charge) is available.
Returns & Exchanges
I gladly accept returns, exchanges and cancellations
Just contact me within: 14 days of delivery
Post items back to me within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please contact me if you have any problems with your order.
Returns and exchange details
If the item arrives damaged or if you are not happy with your order, please contact us. We will always be willing to help with any issues whether this be: refunds, exchanges or replacements
Seear Lights is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Seear Lights may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 28th May 2018
What we collect
We may collect the following information:
• name and address to supply our customers with their products ordered on-line
• contact information including email address to notify you of your order status
• If outside of the UK, a phone number is often required for customs and the mail distribution
What we do with the information we gather
We require this information to provide you with a service, and for the following reasons:
• Internal records held electronically for book keeping.
• In the event of a tax investigation when proof of sales are required
• Please Note: Seear Lights Does Not use your details for ANY form of promotions via telephone, email or via post
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email address]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.